Return and Refund Policy

At Zitopis, we strive to ensure complete satisfaction with your purchase of our bathroom accessories. If you are not fully satisfied with your order, we offer a flexible return and refund policy to make the process as smooth as possible. Please review the details below for information on how to return or exchange your products.

1. Return Eligibility

We accept returns for most items within 30 days of receiving your order. To ensure a smooth return process, the following conditions must be met:

  • The item must be unused, meaning it has not been installed, assembled, or altered in any way.
  • The item must be returned in its original packaging, including all parts, accessories, manuals, and any promotional materials.
  • Proof of purchase, such as the order confirmation or a valid receipt, must be included in your return.

If the returned item does not meet these conditions, we reserve the right to deny the return or issue a partial refund based on the item’s condition upon return.

2. Non-Returnable Items

Certain products are not eligible for returns unless they arrive damaged or defective. These include:

  • Custom-Made Items: Personalized or custom-made bathroom accessories tailored to your specifications cannot be returned unless they are faulty.
  • Clearance or Final Sale Items: Any items purchased at a discounted rate during clearance or final sales are non-returnable unless they are defective.
  • Gift Cards: Digital or physical gift cards are non-refundable.

Please check the product description to confirm if an item is eligible for return before making your purchase.

3. Damaged or Defective Items

At Zitopis, we carefully inspect all orders before shipping, but in rare cases, items may arrive damaged or defective. If this occurs, we ask that you contact us within 7 days of receiving your order. Here’s what you need to do:

  • Take clear photos of the damaged or defective item, including the packaging if necessary.
  • Contact our customer service team at the details provided below with a description of the problem and your order number.

We will:

  • Arrange a return at no cost to you.
  • Offer a full refund or replacement of the item, based on your preference.

Our goal is to resolve issues with damaged or defective items promptly and efficiently.

4. Return Process
To initiate a return, please contact our customer service team using the information provided below. We will provide you with a return authorization and instructions for shipping the item back to us. 

If you wish to return an item for any reason, the process is simple. Follow the steps below:

  • Contact Us: Reach out to our customer service team via email or phone to initiate the return. You will need to provide your order number and the reason for the return.
  • Receive Return Authorization: Once approved, we will issue a return authorization number and provide you with instructions on how to ship the item back to us.
  • Pack the Item: Securely pack the item in its original packaging, including all components, and clearly mark the return authorization number on the outside of the package.
  • Ship the Item: You are responsible for covering the return shipping costs unless the item is defective or the return is due to our error.

5. Refunds

After receiving your return, we will inspect the item to ensure it meets our return criteria. Once approved, we will initiate the refund process:

  • Full Refund: If the returned item is in its original condition and meets all return requirements, you will receive a full refund, including any applicable taxes.
  • Partial Refund: If the item shows signs of use or is missing parts, we may issue a partial refund based on the condition of the returned product.

Refunds will be processed to the original payment method used for the purchase. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

6. Exchanges
If you wish to exchange an item, please contact us for assistance. Exchanges are subject to product availability, and any price differences will be addressed during the exchange process.

Contact Information
For any questions about returns or refunds, or to initiate a return, please contact us:

  • Email: zipotis@gmail.com
  • Phone: 724-345-7916
  • Address: 2442 Pine St, San Francisco, CA 94115, United States

Thank you for choosing Zitopis for your bathroom supply needs. We are committed to making your shopping experience as seamless and enjoyable as possible.