Refund and Returns Policy

At Zipotis, we are committed to ensuring customer satisfaction with our pet surveillance cameras. If you are not entirely happy with your purchase, we offer a hassle-free return and refund policy to make your experience smooth and stress-free. Please review our policy below.

1. Return Eligibility

  • Returns must be initiated within 30 days from the date of delivery.

  • Items must be unused, undamaged, and in their original packaging.

  • Proof of purchase (order number or receipt) is required.

  • Items that are damaged due to misuse or improper handling are not eligible for return.

2. How to Initiate a Return

  1. Contact our support team at info@zipotis.xyz with your order details and reason for return.

  2. Our team will provide you with return instructions and a return address.

  3. Ship the item back to us using a trackable shipping service.

  4. Once we receive and inspect the item, we will process your refund or replacement within 5-7 business days.

3. Refund Process

  • Refunds will be issued to the original payment method.

  • If your return is approved, you will receive a confirmation email.

  • Processing time for refunds may vary depending on your payment provider.

4. Non-Refundable Items

  • Gift cards and promotional items.

  • Items marked as final sale.

  • Products returned after 30 days of delivery.

5. Defective or Incorrect Items

  • If you receive a defective or incorrect item, please contact us at info@zipotis.xyz within 7 days of delivery.

  • We will cover return shipping costs for defective or incorrect items.

  • A replacement or full refund will be provided upon verification.

6. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Shipping costs are non-refundable, except in cases where the return is due to an error on our part.

7. Contact Us

For any refund or return inquiries, please reach out to us:

  • 📍 Address: 508 Yetta Ave, Harvey, LA 70058, USA

  • 📞 Phone: (972) 291-1790

  • ✉ Email: info@zipotis.xyz

At Zipotis, we prioritize quality and customer satisfaction. Thank you for trusting us with your pet monitoring solutions! 🐾📷