Sales Policy

Welcome to Zipotis, your trusted provider of high-quality pet surveillance cameras. We are committed to delivering a seamless shopping experience with transparent policies on ordering, payments, shipping, returns, and warranties. Please review our Sales Policy below.

1. Ordering Process

  • Customers can place orders directly through our official website zipotis.xyz.

  • Once an order is placed, you will receive a confirmation email with order details.

  • Orders are processed within 1-2 business days (excluding weekends and holidays).

  • If you need to modify or cancel an order, please contact us at info@zipotis.xyz within 12 hours of placing the order.

2. Payment Methods

We accept secure payments via:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Apple Pay & Google Pay

  • All transactions are encrypted for 100% payment security.

3. Shipping & Delivery

  • We offer fast and reliable shipping across the USA.

  • Processing time: 1-2 business days.

  • Estimated delivery time: 3-7 business days.

  • Customers will receive a tracking number via email once the order has been shipped.

  • Shipping costs are calculated at checkout based on location and selected shipping method.

  • Free shipping is available on orders over $50.

4. Returns & Refunds

  • We offer a 30-day return policy from the date of delivery.

  • Items must be unused, undamaged, and in original packaging.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Refunds will be processed within 5-7 business days after receiving the returned item.

  • To initiate a return, contact info@zipotis.xyz with your order details.

5. Warranty & Product Guarantee

  • All Zipotis pet cameras come with a 12-month warranty against manufacturing defects.

  • If your product has a defect, we will offer free repair or replacement within the warranty period.

  • Warranty does not cover damages caused by misuse, accidents, or unauthorized modifications.

  • For warranty claims, email info@zipotis.xyz with proof of purchase and issue details.

6. Customer Support

  • Our dedicated customer support team is available 24/7 to assist with inquiries.

  • Contact us via:

    • 📍 Address: 508 Yetta Ave, Harvey, LA 70058, USA

    • 📞 Phone: (972) 291-1790

    • ✉ Email: info@zipotis.xyz

At Zipotis, customer satisfaction is our top priority. We strive to provide high-quality pet monitoring solutions with reliable policies to ensure a smooth shopping experience. Thank you for choosing Zipotis! 🐾📷